About Us
Etiquette Matters Institute of Etiquette is an education and professional development consultancy based in Ontario, serving clients across the GTA, Ontario and beyond.
We help corporations, universities, schools, hospitality organizations and individuals, develop confidence, communication skills, professional presence and social confidence through practical, contemporary training.
Our work brings together professional development, etiquette, hospitality and human connection. From children's and youth programs to corporate training in professional presence, business etiquette and dining, our programs are tailored to the needs of each audience.
We also work with hospitality organizations to strengthen service standards, team performance and guest experience through practical training, SOP development and mystery guest services.
At Etiquette Matters, we believe etiquette is not about changing who you are. It’s about refining how you present yourself, communicate and connect with others.
Refine Your Presence. Elevate Your Confidence.
Whether you are looking to develop your personal skills or strengthen the presence and communication of your team, we offer practical, personalized programs designed to help you navigate social and professional situations with confidence, polish and grace.
We don’t change who you are - we help you refine how you present yourself.
We equip you with the knowledge, confidence and polish to make a positive impression.
Nuwan Sirimanna
Founder | Etiquette & Professional Presence Consultant
Nuwan is the Founder and Professional Development Consultant at Etiquette Matters Institute of Etiquette, an etiquette and professional development consulting firm based in Oakville, Ontario, Canada, serving clients across Toronto, the GTA, Burlington, Grimsby, Brampton, Mississauga, Hamilton, Dundas, Ajax, Niagara, Barrie, and surrounding communities.
Nuwan graduated in Hotel and Hospitality Management, specializing in Food & Beverage Operations, and holds a Master's in Business Administration from Cardiff Metropolitan University, Cardiff, UK. He earned both a Master Trainer Certificate and a Butler Coaching Certificate from The Emirates Academy of Hospitality Management (EAHM), part of the prestigious Jumeirah Group in Dubai. Nuwan pioneered the development and introduction of online diplomas in Food & Beverage Management and Professional Cookery for the hospitality industry in Sri Lanka. He is also a Certified Training & Development Professional (CTDP) through the Institute for Performance and Learning (I4PL) in Toronto, Canada. Most recently, he completed an advanced graduate program in Advanced Teaching, eLearning, and Instructional Design in Toronto, further deepening his expertise in instructional design and digital learning.
With over 20 years of experience in Learning & Development, Teaching, Food & Beverage Management, and Luxury Hotel Operations, Nuwan has held various managerial positions in prestigious luxury hotel and hospitality companies across Sri Lanka, the Maldives, Canada, and Dubai. His notable experiences include working at Burj Al Arab in Dubai, the world’s only 7-star hotel, and Atlantis, The Palm in Dubai, a 5-star iconic hotel with 1,539 rooms. These experiences enable him to quickly connect with businesses, recommend customized and practical solutions, and bring out the best in people.
Etiquette Matters Institute of Etiquette was founded from Nuwan’s desire to help individuals become the best versions of themselves and achieve success in both their personal and professional lives. He incorporates skills gained from his luxury hotel and hospitality background, balancing the connection between learning and real-life scenarios. His mission is to educate and transform the professional and personal lives of his audiences through custom presentations and training consultations.
Nuwan’s expertise and dedication make him a sought-after etiquette coach in Toronto, and the GTA, including Burlington, Oakville, Brampton, Mississauga, Hamilton, Niagara, Barrie, and beyond.